RES-Q: Your Partner for 24/7 Road Assistance

RES-Q: Your Partner for 24/7 Road Assistance

At Motolite, we understand how stressful and difficult it is to experience a vehicle breakdown, especially when you're far from help. That’s why we created Motolite RES-Q, the country’s first app-based roadside support service designed to provide quick, reliable help right when you need it.

With just a few taps on your phone, you’ll gain access to 24/7 roadside assistance for dead batteries, flat tires, overheating, or emergency fuel delivery. Wherever you are and whatever time it is, you can count on Motolite’s dedicated team to get you safely back on the road.

RES-Q: Your Partner for 24/7 Road Assistance

How to Use Motolite’s Roadside Assistance App: RES-Q

Motolite's RES-Q app is your reliable and efficient partner during car emergencies. With just a few taps on your phone, you can request assistance and get back on the road in no time. Here's a step-by-step guide on how to use it:

1. Register your vehicle.

To access our RES-Q app, the first step is to register your vehicle. By providing your vehicle's details, you can ensure that the appropriate assistance will be sent to you in case of an emergency.

2.Select the service you need.

After registering your vehicle on the RES-Q app, you can select the specific type of service you need, such as jumpstarting a dead battery, assisting with overheating, changing a flat tire, or receiving fuel delivery. This way, you'll get the right assistance that caters to your specific needs.

How to Use Motolite’s Roadside Assistance App: RES-Q

3. Verify your details and destination.

After selecting the service you need, you will be prompted to verify your details and destination. This is to ensure that our team has the necessary information to provide you with the best roadside assistance possible.

4. Get RES-Q’ed!

Once you’ve completed the previous steps, all you need to do is to wait for Motolite's trained technicians to come to your rescue. They will provide you with the necessary roadside assistance to resolve your vehicle whether it be battery, tire, fuel, or overheating issues.

What Does Motolite’s Emergency Roadside Assistance Cover?

Motolite’s emergency roadside assistance covers a wide range of services that can help you during an unexpected breakdown of your vehicle battery.

Battery Troubles

Battery Troubles

At Motolite, we offer a complimentary battery check and maintenance service to keep your current Motolite battery in optimal condition. Our team of experts will assess your battery's health, taking into account any contributing factors from your vehicle. Based on our assessment, we will determine if your battery requires a recharge or replacement. In the event that a new battery is needed, we've got you covered. We'll deliver a brand new Motolite battery directly to your doorstep, completely free of charge.

Overheating of Engine System

Overheating of Engine System

If your engine is overheating, our team can help you identify the cause and provide the necessary assistance. Whether it's a coolant leak, a faulty thermostat, or a broken water pump, we've got the expertise to get you back on the road safely.

Empty or Low Fuel

Empty or Low Fuel

When you're in a situation where your gas tank is empty or running low, and there's no gas station nearby, rely on Motolite RES-Q for assistance. Our fast and dependable service is designed to provide you with enough gas to reach the nearest gas station and keep you moving.

Tire Assistance

Tire Assistance

Don't let a flat tire ruin your day. Whether you're stuck on the side of the road or in your own driveway, we'll come to you and get you back on the road in no time. Our team of experts is always on standby, ready to provide you with fast and reliable tire assistance to help you change your tire.

Jumpstart

Jumpstart

Got a dead battery? Our rider technicians can provide a quick and safe jumpstart so you can get back on the road without the stress.

E-Warranty

E-Warranty

With the RES-Q app, you can register and access your battery’s warranty anytime. It’s a hassle-free way to keep your coverage info on hand, especially during emergencies.

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Service Coverage

Service Coverage

Motolite’s RES-Q app delivers fast and reliable 24/7 roadside assistance in Metro Manila, providing support for battery delivery, jumpstart services, flat tire changes, fuel delivery, and overheating issues. It’s your trusted partner for car emergencies—ready whenever and wherever you need help.

And there’s more good news: Motolite is expanding its Express Hatid service to reach even more locations. Soon, you’ll be able to access the same dependable roadside aid in:

  • Cebu
  • Pampanga
  • Cavite
  • Cagayan de Oro (CDO)
  • Bacolod
  • Naga
  • Davao

Stay tuned as we continue to roll out services and ensure no driver is ever left stranded.

Service Coverage

Advantages of Motolite’s RES-Q App

With Motolite’s RES-Q application, you'll never have to worry about being stranded on the road again due to its numerous advantages.

Easily Accessible on Mobile Devices

Easily Accessible on Mobile Devices

Motolite's RES-Q App offers the convenience of getting roadside assistance anytime, anywhere with just a few clicks on your mobile device. It has a user-friendly interface that helps you get the services you need quickly and easily.

Real-time Location System

Real-time Location System

With GPS technology, Motolite RES-Q ensures accurate tracking of your location when you need roadside assistance. We can provide you with real-time updates on the estimated time of arrival of our authorized service rider technicians.

Free of Charge

Free of Charge

Motolite provides free roadside assistance for vehicles with Motolite batteries installed. For non-Motolite battery users, a minimal fee is charged. Note that this excludes fees for radiator coolant, fuel, and car battery purchases.

24/7 Roadside Assistance

24/7 Roadside Assistance

The app provides 24/7 roadside assistance, so help is always just a tap away, day or night. Whether it's a dead battery, flat tire, or any car trouble, our expert team responds quickly to get you back on the road with confidence.

Battery Ordering

Battery Ordering

You can also easily order a new Motolite battery through the app with just a few taps. Enjoy fast, reliable delivery straight to your location—no need to leave your car.

What Makes Motolite the Best Choice for Roadside Assistance?

In an emergency situation on the road, having a dependable roadside assistance partner is crucial. With Motolite's RES-Q app and a team of highly trained technicians available 24/7, you can have peace of mind knowing that help is just a tap away.

  • First App-Based Roadside Assistance Service in the Philippines

    RES-Q is the country's first app-based service for roadside assistance, raising the bar with its innovative and efficient approach. With just a few taps on your mobile device, our team is ready to go the extra mile to provide the help you need, anytime and anywhere.

  • 24/7 Roadside Assistance Service

    Motolite's on-demand 24/7 roadside assistance service is your reliable companion whenever and wherever you need it. It is accessible for free on your mobile or tablet. All services are free for Motolite Battery Users. Please take note that consumables such as fuel have an associated charge.

  • Minimal Fee for Non-Motolite Battery Users

    We understand that car troubles can happen to anyone, whether or not they are using a Motolite battery. That's why we offer a minimal fee for non-Motolite battery users, so you can rest assured that you are getting top-notch assistance from our skilled technicians.

  • Flexible Payment Options

    Motolite offers multiple payment methods for battery purchases, including COD, G-Cash, local credit cards, debit cards, and ATM cards. For other services such as refueling, flat tire, and overheating, we currently accept cash payments only.

    RES-Q is now available in Metro Manila, Cavite, Naga, Pampanga, Metro Cebu, Bacolod, Cagayan De Oro, and Davao!

    Download and register now to enjoy hassle-free driving.

Download the Motolite Roadside Assistance Service App and Enjoy Hassle-Free Driving Anytime Anywhere!

Don't let unexpected car problems ruin your day. Download Motolite's RES-Q app now and enjoy peace of mind while on the road. With just a few clicks, you can easily access our 24/7 roadside assistance service and get the help you need anytime, anywhere.

Frequently Asked Questions

Res-Q needs a stable data connection for you to request services and to track the location of our rider. If you don't have a stable data connection, please call our hotline at (+632) 8370-6686.

Yes, we accept Visa and Mastercard credit cards issued in the Philippines.

We accept COD (G-Cash payment is now accepted), local credit cards, debit cards, and ATM cards for battery purchases. We only accept cash payment for flat tire, refuel and overheat transactions.

Once you have successfully submitted your request, you will be able to see the progress of your transaction on your mobile device on the Res-Q App screen.

Once your order/ service has been assigned to a Technician Rider, you may be able to see his/her contact details in the App. If no Technician Rider has been assigned yet, you may call our hotline at (+632) 8370-6686.

Yes, our Technician will provide you with a Sales Invoice/Official Receipt.

Delivery for Motolite battery purchase is free of charge.

Not at this point. Our Res-Q Services are currently available in the following areas: 1. Metro Manila; 2. Carino, Baguio City; 3. Binan, Laguna; 4. San Pablo, Laguna; 5. Sta. Cruz, Laguna; 6. San Fernando, Pampanga; 7. Calicanto, Batangas; 8. Sto. Tomas, Batangas; 9. Dasmarinas, Cavite

Please call our hotline at (+632) 8370-6686 to check on the status of the battery recharging. You may also call our Mobile Numbers: Globe - 09178916686 / Smart - 09188436686. Battery recharging normally takes up to 5 calendar days to complete. We will also get in touch with you when your battery is ready to be returned.

You may call our Customer Support Hotline: (+632) 8370-6686. You may also call our Mobile Numbers: Globe - 09178916686 / Smart - 09188436686 or email us at online@motolite.com. You may also reach out to us through our Official Facebook Page (Motolite Express Hatid).

No, RES-Q roadside assistance for overheating only includes the addition of coolant/water to your radiator, to get you back on the road and to a nearest car service center.

RES-Q tire assistance only includes help in replacing a flat tire using your functional spare tire.

Replacing a tire properly will take about 30 minutes. This is due to having to take the tire off the car to inspect it properly.

  1. Low coolant
  2. Faulty water-pump
  3. Faulty thermostat
  4. locked radiator
  5. Blocked coolant hose(s)
  6. Slipping fan-belt
  7. Head gasket failure

Minimum fuel delivery is 4 liters.