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Motolite Enhances Battery Delivery Service
This year, upon the direction of Ramon C. Agustines, President of Oriental and Motolite Marketing Corporation (OMMC), Motolite goes beyond just providing quality products, to enhancing customer experience as well. By recognizing that customer preference no longer rests only on the quality of a product, but on the overall experience with the brand, Motolite leverages on its strengths and core competencies by giving the customer a service that is of real value and relevance.
This 2008, Motolite sets a new standard in customer service and convenience as it re-launches the enhanced Motolite Express Delivery- the first and most trusted battery delivery service in the country.
Motolite Express Delivery is an innovative service that delivers branded batteries to motorists, when and where they need them. For maximum convenience, its features were designed to include the following:
- Available 24 hours a day, 7 days a week, in Metro Manila and key provincial cities
- Single number? 370-6686 (370-MOTO) in Metro Manila, and 1-800-10-3706686 (toll-free) in provincial areas
- Options for cashless payments such as credit card, G-cash, and Smart Money
The service has, as its base of operations, a 10-seat call center that will be open 24 hours a day, 7 days a week. Located at the 5th flr of Ramcar Center in Quezon City, the facility will allow for increased call handling capacity, longer operating hours, and overall, superior customer service. It is supported by the advanced Caller Registry Memory (CRM) software that allows:
- Customer Transaction Tracking
- Distributor Performance Tracking
- Automated call monitoring and management
- Inbound/outbound voice recording
- Objective Order Assignment
Undoubtedly, Filipino motorists will find this development supremely welcome. The service has been packaged to suit their modern and dynamic lifestyle and provide them with utmost convenience.
By offering the best service with the best product, and hence maximum value, Motolite hopes to reinforced and strengthen its equity of being “Trusted na Pangmatagalan”.
